Privacy Policy

Last updated: 26/08/2026

1. Who we are
Homeless2Work is a Community Interest Company registered in England and Wales, and the "data controller" responsible for your personal data. Registered office: [address]. Company number: [Companies House number]. For any privacy question, email hello@homeless2work.org.

2. The information we collect
Contact & enquiry details: your name, email, phone number and anything you tell us when you contact us (including by WhatsApp) or fill in a form.
Donation details: the amount, date and confirmation of your donation. Card payments are processed securely by our payment provider — we do not see or store your full card number.
Technical data: IP address, browser type and basic usage information collected through cookies.

3. How we use it, and our lawful basis
To process and acknowledge donations and keep records — our legitimate interests and legal/accounting obligations. To respond to your enquiries — legitimate interests. To send updates or a newsletter — only with your consent, which you can withdraw any time. To keep the website secure — legitimate interests.

4. Sharing your information
We share data only with the service providers that help us operate — e.g. our payment processor ([Stripe / PayPal / JustGiving]), our website host (IONOS) and our email/analytics tools — and only as far as needed. We do not sell your data. We may disclose information where the law requires it.

5. International transfers
Where a provider processes data outside the UK, we rely on appropriate safeguards such as UK-approved data transfer agreements. [Remove if not applicable.]

6. How long we keep it
We keep donation and financial records for [6] years to meet tax and accounting rules. Other personal data is kept only as long as needed, then securely deleted.

7. Your rights
Under UK data protection law you can access, correct, delete or restrict your data, object to processing, request portability, or withdraw consent. Email hello@homeless2work.org — we respond within one month.

8. Cookies
We use cookies as described in our Cookie Notice. You can also control cookies through your browser settings.

9. Complaints
If you have a concern we cannot resolve, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

10. Changes to this policy
We may update this policy from time to time. The current version, with its "last updated" date, will always be on this page.

Contact: hello@homeless2work.org